[{&#34;role&#34;:&#34;user&#34;,&#34;content&#34;:&#34;Hi, yes, good morning, sir. My name is Ingrid Jones, and we made an appointment for my husband, John Jones, for the fifth to be transported to OSU for procedure. And I would like to cancel that because he actually got sick today and was transported by squad to OSU, Maine. And we need to cancel that appointment.&#34;}]