{&#34;role&#34;:&#34;assistant&#34;,&#34;content&#34;:&#34;I understand this is a frustrating situation. The information about the steps is outlined in our terms to ensure the safety of both our clients and drivers. If you would like to address this concern further or discuss potential resolutions, please speak to a Divine Status Representative who can assist you. Would you like me to connect you with a representative now?&#34;}