[{&#34;role&#34;:&#34;user&#34;,&#34;content&#34;:&#34;Yes, I got an appointment with Dr. Prynne at 1.30 today. And my pickup time is at 1 o&#39;clock. But I got a text message saying they&#39;re going to be picking me up at 10.20. I need to know what&#39;s going on.&#34;}]