[{&#34;role&#34;:&#34;user&#34;,&#34;content&#34;:&#34;Yeah, I&#39;m trying to make an appointment for a Pishap. And it&#39;s the last thing to get, didn&#39;t quite stand in place to get it done. I&#39;m not understanding what they&#39;re telling me on the phone about leaving a message and all that stuff. So I need help, cause this is, this is a, I need it Monday. I just found out yesterday that I need it Monday.&#34;}]