{&#34;role&#34;:&#34;assistant&#34;,&#34;content&#34;:&#34;The wait time at the drop-off location is only applicable after the scheduled transport time, once the driver has officially arrived and assistance over 10 minutes is needed at the drop-off before it&#39;s safe for the driver to depart. In such cases, a wait time charge of $2.00 per minute is applied.&#34;}