{&#34;role&#34;:&#34;assistant&#34;,&#34;content&#34;:&#34;If a driver arrives to a pickup address and it is determined there are more than three steps, which prohibits them from completing the pickup, the transport will indeed be canceled. In such circumstances, a cancellation fee is charged. If the cost of your transport was at the \&#34;Transport Minimum\&#34; one-way, you will be charged a $65.00 cancellation fee. If the cost was over the \&#34;Transport Minimum,\&#34; the entire cost of one-way will be charged as a cancellation fee.&#34;}