[{&#34;role&#34;:&#34;user&#34;,&#34;content&#34;:&#34;Hi, I am scheduled for a transport with your organization for my wife to go from Willowbrook on Lazow Road to Riverside Hospital on the 29th of November. And I wanted to arrange for payment for that. Her name is Susan Prince, P-R-I-N-C-E.&#34;}]