[{&#34;role&#34;:&#34;user&#34;,&#34;content&#34;:&#34;I want to cancel this. You people were not able to give me a confirming thing for the nursing home so they wouldn&#39;t take Mr. Herron. I had to go to another company that was willing to give me a confirming thing, a number or a letter or whatever to confirm that we were doing this for Wednesday. So we are canceling the whole contract, whatever it was. Am I talking to a person or am I talking to an answering machine?&#34;}]