[{&#34;role&#34;:&#34;user&#34;,&#34;content&#34;:&#34;I have four steps in my house. I had scheduled a transport probably about two weeks ago. This was not told to me that the scheduler had said that if there&#39;s more than three steps, the transfer could be canceled. This is ridiculous. Am I gonna be charged for the cancellation? They just got here and had to cancel.&#34;}]